Pharma Team Building Increases Collaboration and Customer Focus
Growth Leader Team Building for a Transformed Team
Our pharma client's leadership team had a new strategy and a new team in place, but they needed more. The team was not collaborating well, and they needed new capabilities to enable their strategy. They leveraged our Growth Leader Team Building workshop to address team dynamics and improve their performance as a team.
"Our new operating model required leaders to have new mindsets and capabilities to deliver our growth objectives. This leadership team workshop and follow-up helped us to strengthen the collective impact we had on the organisation."
CEO
Approach
As part of their transformation, our pharma client implemented a new structure designed to increase adoptions of best practices to accelerate productivity and revenue. However, the team had a history of silo-driven behaviour.
They leveraged our Growth Leader Team Workshop to explore and identify actions in several areas:
Team Roles
Many team members played an “Entrepreneur” role on the team and few played a “Relationship” role. As a result, they each drove new opportunities without collaborating with others. This also meant that they did not always engage their teams well.
Team Capabilities
Although the team had some great strengths, they had capability gaps in being customer focused and in resilience.
Individual Development
Each leader also explored their own Growth Leader Profile to identify how they could improve their own leadership practices.
After agreeing on actions, they agreed to follow-up leader dialogues to make sure they progressed in these areas as a team.
"We have many leaders who are Entrepreneurial and Innovators. The positive of this is that we created a lot of initiatives to drive the business. The negative is that we overloaded the teams and created some chaos. We needed to control this."
Leadership Team Member
Results
Over the following months, the team progressed their actions. Their meeting interactions improved and they experienced great results:
Increased Customer Focus. The team agreed on a strategic stakeholder engagement model to engage their key customers. Ultimately, this led to increased revenue.
Improved Collaboration and Engagement. The team agreed to implement standard practices with local adaptations if needed. They also started to collaborate more during and external to, meetings. This resulted in improved employee engagement results for the team and for the organisation.
Development Plans and Resilience. Individual leaders worked on their resilience practices and created and executed against their own leadership development goals.
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