360s that Get Results
Using 360s to Drive Culture and Behaviour Change
Leaders need insights to help them develop new behaviours and capabilities. A 360 can provide this insight and help leaders model organisation values. Unfortunately, many 360s don't result in needed change. We helped this company build a 360 that delivered culture change and leader capabilities.
Approach
A Japanese MNC expanded globally and moved to a matrix structure to increase collaboration across teams. To help leaders succeed in this environment, they wanted a 360 that gave managers insight into new capabilities they would need.
They were concerned that, in their culture, people would rate others highly and no one would give honest input
We use our 100% 360 methodology to:
Define Focus Areas
We interviewed senior leaders to define the capabilities needed and the outcomes they expected. This resulted in capabilities such as Deliver Growth, Drive Collaboration, and Develop Others. Each capability included anchor outcomes to guide ratings.
Engage and Prepare the Organisation
We engaged with employees to explain the purpose and use of a 360.
Develop Senior Leaders
We led workshops to help leaders understand their results and build capabilities they needed to lead in the matrix.
Results
Because this was their first 360, they were worried that people would not reply, leaders would be rated too highly, and leaders would not gain insight. Our 360 approach overcame all of these hurdles:
Because of their inexperience in 360s, they wanted to engage employees prior to administration to ensure:
Response rate of 90%. Despite their concerns, most invited employees participated in the 360 process.
Ratings ranged from 50-90%. Average ratings for leaders were highly differentiated with leaders scoring very low in some areas on the 100% scale.
Action into Impact. All leaders turned insight into action based on the advice they received from their 360.
Get In Touch
We would love to speak to you about growing your business and people. Please tell us about yourself and your business need and we will get back to you shortly.