These Terms of Service ("Terms") govern your access to and use of the services provided by Organisation Solutions Pte. Ltd. ("Organisation Solutions," "we," "us," or "our"), a company incorporated in Singapore with its principal place of business at 60 Paya Lebar Road, #07-54, Paya Lebar Square, Singapore 409051. 

By accessing or using our Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. 

1. Definitions 

In these Terms, unless the context otherwise requires: 

• "Administrator" means a User designated by the Buyer to manage Platform access and perform actions that consume tokens on behalf of the Client. 

• "Assessment Data" means all data generated through the use of our Assessment Services, including individual responses, scores, and reports. 

• "Assessment Services" means our proprietary assessment tools, including but not limited to leadership assessments, 360-degree feedback instruments, team surveys, and certification programs. 

• "Buyer" means the individual designated by the Client who is responsible for managing the Client's account, designating Administrators, and authorizing purchases. The Buyer may make purchases directly but is not required to do so if the Client has alternative procurement methods. 

• "Client" means the organization or individual that contracts with Organisation Solutions for Services. 

• "Purchase Order Account" means the spending limit established by a Purchase Order, representing the Client's committed expenditure authority. The Purchase Order Account is consumed by usage and is only increased through the issuance of new Purchase Orders. 

• "Direct Platform User" means an individual or organization purchasing Services directly through the Platform via credit card payment. 

• "Enterprise Client" means an organization that has established a Purchase Order Account through a Purchase Order arrangement with Organisation Solutions. 

• "Master Service Agreement" or "MSA" means a separate written agreement between the Client and Organisation Solutions that governs the overall commercial relationship, including pricing, payment terms, and other negotiated terms. Where an MSA exists, its terms shall prevail over conflicting terms in these Terms of Service. 

• "Order Form" means any ordering document, statement of work, or proposal that references these Terms. 

• "Platform" means Organisation Solutions' online assessment and learning management system. 

• "Professional Services" means coaching, consulting, training, and facilitation services provided by Organisation Solutions. 

• "Published Rate" means the standard pricing for Services as displayed on the Platform at the time of purchase. 

• "Purchase Order" means a formal document issued by an Enterprise Client authorizing expenditure with Organisation Solutions, which establishes a Purchase Order Account upon acceptance. 

• "Services" means collectively the Professional Services, Assessment Services, and Platform access provided by Organisation Solutions. 

• "Token Balance" means the Client's actual prepaid balance or amount owed. A positive Token Balance represents prepaid funds (a liability owed by Organisation Solutions to the Client in the form of future services). A negative Token Balance represents amounts billable to the Client for Services already consumed. 

• "User" means any individual authorized by the Client to access the Platform or participate in Assessment Services. 

• "Wallet" means the Client's account comprising both the Purchase Order Account and Token Balance, which together determine the Client's available funds and payment status. 

• "Workspace" means a distinct administrative unit within the Platform, which may be established by a Client for organizational purposes. Each Workspace maintains its own Wallet, Users, and usage records. A single Client may operate multiple Workspaces, each of which is treated as a separate account for billing and liability purposes. 

2. Services Description 

2.1 Professional Services 

Organisation Solutions provides executive coaching, leadership consulting, team facilitation, and training programs. Professional Services are delivered in accordance with the scope, timeline, and deliverables specified in the applicable Order Form or Statement of Work. 

2.2 Assessment Services 

Our Assessment Services include proprietary instruments designed to measure leadership capabilities, team dynamics, and organizational effectiveness. Assessment reports are generated based on validated methodologies and are intended for developmental purposes. 

2.3 Platform Access 

The Platform provides a secure environment for assessment administration, results viewing, and resource access. Platform features and availability may vary based on your subscription level or Service agreement. 

3. Account Terms 

3.1 Account Registration 

To access the Platform, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. 

3.2 Buyer Responsibilities 

Each Client shall designate a Buyer who is responsible for: (a) managing the Client's Wallet and account settings; (b) designating one or more Administrators who may perform actions that consume tokens; (c) authorizing purchases, whether directly through the Platform or through other procurement methods agreed with Organisation Solutions; and (d) ensuring compliance with these Terms by all Users under the Client's account. The Buyer may delegate purchasing authority but remains accountable for all account activity. 

3.3 Administrator Responsibilities 

Administrators designated by the Buyer are authorized to manage user access, administer assessments, and perform other actions that consume tokens. Administrators must ensure appropriate use of the Platform and communicate relevant policies to Users under their management. 

4. Platform Use and Assessment Terms 

4.1 License Grant 

Subject to these Terms and payment of applicable fees, Organisation Solutions grants you a limited, non-exclusive, non-transferable license to access and use the Platform and Assessment Services for your internal business purposes. 

4.2 Assessment Administration 

You agree to administer assessments in accordance with our administration guidelines, ensure informed consent from all participants, protect the confidentiality of individual results, and use assessment data only for its intended developmental purposes. 

4.3 Data Ownership and Research Use 

You retain ownership of your Assessment Data. By agreeing to these Terms, you grant Organisation Solutions a perpetual, irrevocable, royalty-free license to use anonymized and aggregated Assessment Data for research, benchmarking, product development, academic publications, and other legitimate business purposes. Such anonymized data shall be processed in a manner that does not identify any individual respondent, User, or Client organization. Organisation Solutions may publish research findings, statistical analyses, and reports derived from anonymized data without further consent, provided that no individual or organization can be identified from such publications. This research license survives termination of these Terms. 

5. Acceptable Use Policy 

You agree not to: 

1. Share login credentials or allow unauthorized access to the Platform 

1. Attempt to reverse-engineer, copy, or reproduce our assessment instruments or methodologies 

1. Use the Services for any unlawful purpose or in violation of applicable laws 

1. Interfere with or disrupt the integrity or performance of the Platform 

1. Misrepresent assessment results or use them in a manner inconsistent with their intended purpose 

6. Fees and Payment 

6.1 Pricing 

Fees for Services are charged at the Published Rate displayed on the Platform at the time of purchase, unless a different rate has been agreed in writing with Enterprise Clients in the applicable Master Service Agreement, Order Form, or Purchase Order. All fees are quoted in United States Dollars (USD) unless otherwise specified. 

6.2 Wallet System 

Organisation Solutions operates a wallet system comprising two components: Purchase Order Account and Token Balance. The Wallet determines your available funds and payment status for Platform Services. 

1. Purchase Order Account: Represents the spending limit established by a Purchase Order. The Purchase Order Account is consumed as Services are used and is not rechargeable—it can only be increased through the issuance of new Purchase Orders. Payment of invoices does not restore the Purchase Order Account. 

1. Token Balance: Represents the actual prepaid balance or amount owed. A positive Token Balance indicates prepaid funds (Organisation Solutions owes you future services). A negative Token Balance indicates amounts you owe for Services already consumed. 

1. Consumption Priority: When Services are consumed, the Token Balance is debited first. If the Token Balance reaches zero, usage continues by drawing on the Purchase Order Account, causing the Token Balance to become negative (representing billable amounts). When both the Token Balance is negative and the Purchase Order Account is exhausted (equals zero), access to Services is blocked until funds are added. 

6.3 Payment Methods 

(a) Direct Platform Users – Credit Card Payment 

Individual users and organizations purchasing Services directly through the Platform shall pay via credit card at the time of purchase. Credit card payments are processed through our third-party payment processor, and you agree to be bound by the payment processor's terms of service. Upon successful payment, the purchased amount is credited to your Token Balance as prepaid funds, which may then be used to access Services. Credit card payments are non-refundable except where required by applicable law. You are responsible for ensuring your payment information is accurate and current. Failed payments may result in suspension of access until payment is successfully processed. 

(b) Enterprise Clients – Purchase Order Account 

Enterprise Clients may establish a Purchase Order Account by submitting a valid Purchase Order. Upon acceptance of the Purchase Order by Organisation Solutions, the Purchase Order Account is established according to the Purchase Order amount. Enterprise Clients are invoiced for Services only upon utilization—that is, when the Token Balance becomes negative due to consumption exceeding prepaid funds. 

1. Invoicing: Invoices will be issued monthly (or at such other intervals as agreed) for the absolute value of any negative Token Balance, representing Services consumed during the billing period. 

1. Payment Terms: Payment is due within thirty (30) days of the invoice date. Payment of an invoice restores the Token Balance to zero but does not restore the consumed Purchase Order Account. 

1. Advance Payments: Enterprise Clients may make advance payments at any time, which will be credited to the Token Balance as prepaid funds. Prepaid funds are consumed before drawing on the Purchase Order Account. 

1. Purchase Order Account Validity: Purchase Order Accounts remain valid for the term specified in the applicable Master Service Agreement or, if no Master Service Agreement exists, for twelve (12) months from the date of Purchase Order acceptance, unless otherwise agreed in writing. Expired Purchase Order Accounts cannot be used for new Services. 

1. Balance Statements: Enterprise Clients may request a Wallet balance statement at any time, showing the current Purchase Order Account and Token Balance. 

6.4 Service Blocking 

If your Purchase Order Account is exhausted (equals zero) and your Token Balance is zero or negative, access to Platform Services requiring payment will be blocked. Services may be restored by issuing a new Purchase Order (which increases the Purchase Order Account), making an advance payment (which adds to the Token Balance), or as otherwise agreed with Organisation Solutions. 

6.5 Late Payments 

Unless otherwise specified in an applicable Master Service Agreement, late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. Organisation Solutions reserves the right to suspend access to the Platform or Services if payment is not received within fifteen (15) days of the due date. Where a Master Service Agreement exists between the parties, the late payment terms, interest rates, and suspension provisions in the Master Service Agreement shall supersede this section. 

6.6 Taxes 

All fees are exclusive of applicable taxes, including Goods and Services Tax (GST). You are responsible for paying all taxes associated with your use of the Services, excluding taxes based on Organisation Solutions' net income. 

6.7 Refunds and Unused Balances 

Credit card payments are non-refundable except where required by applicable law. For Enterprise Clients, positive Token Balances (prepaid funds) are non-refundable but may be applied to future Services within the validity period specified in the applicable Master Service Agreement or, if no Master Service Agreement exists, within the Purchase Order Account validity period, at Organisation Solutions' discretion. Expired balances have no cash value. 

6.8 Price Changes 

Organisation Solutions reserves the right to modify Published Rates at any time. For Enterprise Clients with a Master Service Agreement, negotiated pricing remains in effect for the term specified in the Master Service Agreement; upon renewal or expiry, new pricing terms will apply unless otherwise agreed. For Enterprise Clients without a Master Service Agreement, negotiated pricing remains in effect for Services consumed within the applicable Purchase Order Account validity period. For Direct Platform Users, current Published Rates apply at the time of each transaction. 

6.9 Rollbacks and Refunds for Failed Transactions 

If a Service transaction fails to complete (e.g., report generation error), the corresponding debit to the Token Balance and/or Purchase Order Account will be reversed. Refunds for disputed charges will be credited to the Token Balance and, where applicable, the Purchase Order Account will be restored. Such adjustments will be tagged appropriately in the transaction log. 

7. Intellectual Property 

7.1 Organisation Solutions IP 

All intellectual property rights in the Assessment Services, Platform, methodologies, frameworks, and materials developed by Organisation Solutions remain the exclusive property of Organisation Solutions. Nothing in these Terms transfers any ownership rights to you. 

7.2 Client Materials 

You retain all rights in any materials you provide to Organisation Solutions in connection with the Services. You grant Organisation Solutions a limited license to use such materials solely for the purpose of providing the Services. 

8. Confidentiality 

8.1 Mutual Obligations 

Each party agrees to protect the confidential information of the other party with the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care. 

8.2 Assessment Confidentiality 

Individual assessment results are strictly confidential. Organisation Solutions will not disclose individual results to anyone other than the assessed individual and designated recipients authorized by the Client, except as required by law. 

9. Data Protection and Security 

9.1 Privacy Policy 

Our collection and use of personal data is governed by our Privacy Policy, available at [INSERT PRIVACY POLICY URL]. By using our Services, you acknowledge that you have read and understood our Privacy Policy. 

9.2 Security Measures 

Organisation Solutions maintains industry-standard security measures to protect your data. We are committed to maintaining SOC 2 Type II compliance and will provide attestation reports upon request to Enterprise Clients under appropriate confidentiality terms. 

9.3 Data Retention and Portability 

Assessment Data is retained in accordance with our data retention policy and applicable law. Upon termination of Services or upon request, data portability and access requests will be handled in accordance with applicable data protection laws, including Singapore's Personal Data Protection Act (PDPA) and, where applicable, the General Data Protection Regulation (GDPR). Organisation Solutions will respond to valid data subject requests within the timeframes required by applicable law. Any data export services beyond those required by law may be provided at Organisation Solutions' discretion or as separately agreed in a Master Service Agreement, and may be subject to additional fees. 

10. Disclaimers 

10.1 Assessment Purpose 

Our assessments are designed as developmental tools and are not intended as the sole basis for employment decisions, clinical diagnoses, or other high-stakes determinations. Assessment results should be interpreted in conjunction with other relevant information and professional judgment. 

10.2 No Guaranteed Outcomes 

While we strive to provide high-quality Services, Organisation Solutions does not guarantee any specific outcomes, results, or improvements from the use of our Services. 

10.3 Professional Services Scope 

Coaching and consulting services are not substitutes for therapy, medical advice, legal counsel, or other professional services. Clients are encouraged to seek appropriate professional assistance for matters outside the scope of our Services. 

11. Limitation of Liability 

11.1 Exclusion of Damages 

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORGANISATION SOLUTIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES. 

11.2 Liability Cap 

ORGANISATION SOLUTIONS' TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL BE LIMITED ON A PER-WORKSPACE BASIS. FOR EACH WORKSPACE, LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY THE CLIENT TO ORGANISATION SOLUTIONS FOR THAT SPECIFIC WORKSPACE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. WHERE A CLIENT OPERATES MULTIPLE WORKSPACES, LIABILITY IS CALCULATED AND CAPPED SEPARATELY FOR EACH WORKSPACE AND SHALL NOT BE AGGREGATED ACROSS WORKSPACES. 

12. Indemnification 

You agree to indemnify, defend, and hold harmless Organisation Solutions and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Services, or your violation of any applicable law or third-party rights. 

13. Term and Termination 

13.1 Term 

These Terms commence upon your first use of the Services and continue until terminated by either party. 

13.2 Termination for Convenience 

Either party may terminate these Terms upon thirty (30) days' written notice to the other party. 

13.3 Termination for Cause 

Either party may terminate these Terms immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within fourteen (14) days of receiving notice. 

13.4 Effect of Termination 

Upon termination: (a) your right to access the Platform and Services ceases immediately; (b) any outstanding Purchase Order Account expires and is forfeited; (c) any positive Token Balance (prepaid funds) is forfeited and non-refundable unless otherwise agreed in writing; (d) all amounts owed for Services consumed (negative Token Balance and any unpaid invoices) become immediately due and payable; (e) data subject rights under applicable data protection laws remain in effect and will be honored in accordance with our Privacy Policy; and (f) provisions that by their nature should survive will remain in effect. 

14. Dispute Resolution 

14.1 Governing Law 

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles. 

14.2 Arbitration 

Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of SIAC for the time being in force. The seat of arbitration shall be Singapore. The language of the arbitration shall be English. 

15. General Provisions 

15.1 Order of Precedence 

In the event of any conflict between these Terms and other agreements, the following order of precedence shall apply (highest to lowest): (a) Master Service Agreement; (b) Order Form or Statement of Work; (c) these Terms of Service. Where a Master Service Agreement exists between the parties, its terms regarding pricing, payment, late fees, validity periods, and other commercial matters shall supersede any conflicting provisions in these Terms. 

15.2 Entire Agreement 

These Terms, together with any Master Service Agreement, Order Forms, and the Privacy Policy, constitute the entire agreement between you and Organisation Solutions regarding the Services and supersede all prior agreements and understandings. 

15.3 Amendments 

Organisation Solutions may modify these Terms at any time by posting updated terms on our website. Your continued use of the Services after any such modification constitutes acceptance of the modified Terms. 

15.4 Severability 

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. 

15.5 Waiver 

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. 

15.6 Assignment 

You may not assign these Terms without Organisation Solutions' prior written consent. Organisation Solutions may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets. 

15.7 Notices 

All notices under these Terms shall be in writing and sent to the addresses specified in the applicable Order Form or to such other address as either party may designate in writing. 

16. Contact Information 

For questions about these Terms, please contact us at: 

Organisation Solutions Pte. Ltd. 

60 Paya Lebar Road, #07-54 

Paya Lebar Square 

Singapore 409051 

Email: success@organisationsolutions.com